frequently asked Questions

If your order is incomplete or if you receive a product that you are not satisfied with, you can contact the resource responsible for customer service at

We currently only offer a pick-up service from different drop-off points. We are working to offer a carbon neutral delivery service soon! Until then, to collect your basket, you must go to one of our collection points .

Yes, you must have reusable bags in order to empty your basket on site. Baskets must be returned to the resource person at the pickup point.

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